The following describes the terms of use upon which S.LEW SL, Avda. Tarragona, Naus Terra Vella, local 9, AD500 Andorra La Vella, Andorra offers you access to its Websites ( and the terms you accept by accessing the Site.

1. Age restriction

You must be 18 years old or older to enter and purchase goods via

2. Product's price

S.LEW prices include Andorran taxes but do not include destination country taxes. Please notice that the final price of each product is a combined price and includes shipping, handling, card transaction fee of a total 16.90 euro. 

3. Additional charges and taxes

Import duties, taxes, and charges are not included in the final product price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what this additional cost may be prior to buying. S.LEW will not refund any additional charges that may occur upon arrival in your destination country. 

4. Refunds

S.LEW does not accept refunds, as we sell perishable goods. The customer needs to check the content of package immediately upon arrival. In an unlikely event of receiving goods that do not match your order, please contact us via the contact form, supplying your order number. Such cases will be considered if reported to us no longer than 48 hours after receiving the shipment.  

5. Terms of purchase

S.LEW is an independent importer and exporter of smokeless tobacco products. Our shop is strictly dedicated for private customers and we do not supply further distributors. The customer agrees to purchase/import goods for personal use only. The customer is responsible to know about the laws and regulations regarding the import of the purchased product to his/her destination. S.LEW will not refund purchased products confiscated by customs.

6. General

All doubts, compliance and questionable issues will be resolved in accordance with the law of Andorra. 

7. Returns

Goods that have been returned to S.LEW by the carrier due to unsuccessful delivery or if the customer provides  wrong address will not be refunded. When the products get returned to us we will contact the customer and offer re-shipping but only if he/she covers the shipping and handling fee of 16.90 euro per shipment. 

8. Shipping

Shipping done by regular post. We deliver to Europe and the rest of the world. However, due to certain limitation, does not sell and ship the products to: Sweden, Finland, Norway, USA, Spain, France, Iceland, Ireland, Austria, Belgium, Ukraine and Russia. Shipping cost is included in the price of a product. However, the customer is responsible for any possible additional customs charges, duties and taxes that may occur. ships orders during working days 5 days a week. The expected delivery time within Europe is 3-6 working days and 7-14 working days for the rest of the world. Please notice: we are not responsible for delays in delivery caused by the carrier or in a case of custom control nor we do refunds due to delay in delivery.

Privacy policy

Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

Information We Collect

Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

How We Use Your Information

Our store uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

Sharing Your Information

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.